Technical Support
Need help with UNICE? We're here for you. Find solutions to common issues or reach out to our support team.
How to Contact Us
Email Support
Send us a detailed description of your issue at support@unice.com
Response time: 24-48 hours
In-App Support
Open UNICE app, go to Settings > Help & Support > Contact Support
Response time: 24 hours
Common Issues
Connection Issues
If you're experiencing connection problems:
- Check your internet connection
- Restart the UNICE app
- Ensure you have the latest version installed
- Try connecting using mobile data instead of WiFi (or vice versa)
- Restart your device
Audio/Video Issues
For problems with audio or video during calls:
- Check if your microphone/camera permissions are enabled
- Verify no other app is using your camera/microphone
- Ensure your device's volume is turned up
- Try using headphones
- Restart the app and try again
App Crashing
If the UNICE app keeps crashing:
- Update to the latest version
- Clear the app cache (Settings > Apps > UNICE > Storage > Clear Cache)
- Ensure your device has sufficient storage space
- Restart your device
- If problems persist, uninstall and reinstall the app
Account Issues
For issues related to your account:
- If you forgot your password, use the "Forgot Password" option on the login screen
- For account verification problems, check your email inbox and spam folder
- If you need to delete your account, visit our Delete Account page
- For other account-related issues, contact our support team directly